Privacy Policy – Conscious Chemist

OBJECTIVE, SCOPE AND APPLICABILITY

Conscious Chemist Private Limited (“Company”, “we”, “our”, “us”) values your trust and respects your privacy. This Privacy Policy (“Policy”) explains how we collect, use, share, disclose, store, and protect your personal information when you access our website www.consciouschemist.com

(“Platform”), place orders, or otherwise interact with us. It applies to all individuals who browse, register, purchase products, or provide information through our Platform (“Customers”, “you”, “your”).

By using our Platform, you agree to the practices outlined in this Policy. If you do not agree, you may discontinue usage.

WHAT IS PERSONAL INFORMATION?

“Personal Information” means any data that identifies you, either directly or indirectly, such as:

Name, address, phone number, email ID, date of birth, gender, location

Payment details (credit/debit card, UPI, bank account, etc.) processed via PCI-DSS compliant providers

Technical data (IP address, device ID, cookies, browser info)

Purchase history, preferences, and survey/feedback responses

Information available in the public domain or shared under applicable laws will not be treated as Personal Information.

HOW WE COLLECT INFORMATION

We collect data in the following ways:

Directly from you – when you register, place an order, subscribe to our newsletter, participate in campaigns, or contact customer support.

Automatically – through cookies, pixels, and tracking technologies that capture browsing behavior, device information, and location.

Third-party sources – delivery partners, payment gateways, social media interactions, and marketing partners (where you’ve consented).

WHY WE COLLECT AND USE YOUR INFORMATION

We process your information to:

Fulfil and deliver your orders

Provide updates on shipments, refunds, and account activity

Send offers, newsletters, and product recommendations (only if you opt in)

Improve site functionality, personalize your experience, and run analytics

Respond to queries, feedback, or complaints

Prevent fraud, unauthorized transactions, or other illegal activities

Comply with applicable laws, taxation, and regulatory obligations

Legal basis includes: contractual necessity, legitimate interests, consent, and legal compliance.

CONSENT

By visiting our Platform or by providing your personal data, you consent to the collection, use, storage, disclosure and otherwise processing of your personal data on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and to permit us to use the data in accordance with this Privacy Policy.

You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail.

HOW WE SHARE INFORMATION

We do not sell or rent your Personal Information. However, we may share it with:

Trusted third parties (payment processors, delivery partners, analytics providers, cloud hosting, marketing platforms)

Affiliates & service providers who work on our behalf under confidentiality obligations

Regulatory authorities if required by law, court order, or government request

Business transfers in case of mergers, acquisitions, or restructuring

DATA RETENTION

We retain your information as long as necessary to fulfil the purposes stated above, unless longer retention is required by law. Once no longer needed, we delete or anonymize your data securely.

COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, and similar tools to:

Remember your preferences for a smoother shopping experience

Track site performance and improve functionality

Serve relevant ads and offers on our and partner platforms

You can disable cookies via browser settings, but some site features may not function properly.

SECURITY MEASURES

We use physical, electronic, and organizational safeguards such as:

SSL encryption for payment data

Firewalls, malware scanning, and restricted server access

Role-based access control and staff confidentiality agreements

However, no system is 100% secure, and we cannot guarantee absolute security.

YOUR RIGHTS & CHOICES

As a customer, you can:

Access, correct, or update your data by logging into your account or writing to us

Opt-out of marketing emails/SMS via the “unsubscribe” link or by contacting us

Withdraw consent for specific processing, subject to legal and contractual obligations

Request deletion of your data (except where retention is legally required)

THIRD-PARTY LINKS & ANALYTICS

Our Platform may link to third-party websites or integrate with analytics providers (e.g., Google Analytics, Meta Pixel). We are not responsible for their privacy practices. Please review their policies before using such services.

CHILDREN’S PRIVACY

We do not knowingly collect data from individuals under the age of 18. If we become aware, we will delete such information promptly.

POLICY UPDATES

We may update this Policy from time to time. Changes will be posted on this page with the “Last Updated” date. Continued use of our Platform after changes indicates your acceptance.

CONTACT & GRIEVANCE OFFICER

For questions, concerns, or complaints regarding this Policy, contact:

Grievance Officer

Conscious Chemist Private Limited

📧 Email: hello@consciouschemist.com