RETURN & EXCHANGE POLICY
www.consciouschemist.com or “ERA BOTANICS Pvt. Ltd.” will accept exchange of the products purchased through the website www.consciouschemist.com, subject to the terms and conditions mentioned below:
- Exchange requests will be entertained only in case the products received by the buyer are in damaged or expired condition. Only such cases will be considered for return and exchange thereafter.
- Buyer has to inform www.consciouschemist.com or “ERA BOTANICS Pvt. Ltd.” of his/her intention to exchange the damaged/expired products within 48 hrs of receipt of the goods at his/her shipping address. All contact details can be found in the contact us section.
- Such broken goods should be sent to “ERA BOTANICS Pvt. Ltd.” only after written email consent from www.consciouschemist.com or “ERA BOTANICS Pvt. Ltd.” to send back the product.
- All exchanges will be made after the returned shipment of products is received by “ERA BOTANICS Pvt. Ltd.”. The courier charges for returning the broken cases will be borne by “ERA BOTANICS Pvt. Ltd.”.
-Return orders are to be sent back to the following address:
Era Botanics Pvt. Ltd.
2907, Sector 46
Gurugram (Haryana)
Pin Code : 122003
Cancellation & Refund Policy
You cannot cancel the order and demand refund once order is successfully placed and processed by the payment gateway. Refund requests will only be considered in the following cases:
- If the buyer does not get the delivery of the ordered products within 30 days if “ERA BOTANICS Pvt. Ltd.” fails to ship the ordered products.
- If the shipping location is not serviced by our partner courier companies.
No refund requests will be entertained for damaged products. Damaged products will be exchanged as per our exchange policy.
No Returns will be entertained if a customer wants to return the product for the reason that he/she doesn't like it after delivery of the product or feels the product doesn't match his or her expectations. No refunds will be given in the following cases:
- Incorrect or insufficient address mentioned by the customer. The customer will have to provide corrected address within 4hrs of placing the order.
- Non-availability of recipient at the mentioned address and/or premises
- Refusal to accept products
- Delivered at the place/to the person specifically mentioned by the customer other than the customer himself
- Force majeure event
- In case product has undergone any tampering by the customer
All emails in this regard are to be sent to consciouschemistsocial@gmail.com
Caution Notice
Scam attempts via phone calls, SMS, WhatsApp, emails, and other channels have been on the rise.
🔹 Important: Conscious Chemist never requests payments for products or promotions outside our official platform. We also do not charge for contest entries, lucky draws, or free gifts.
🔹 If you receive any suspicious messages, stay cautious. You can verify authenticity by reaching out to our customer care at hello@consciouschemist.com.
🔹 Report Fraud: If you suspect a scam, report it on the Cyber Dept to the Department of Telecommunications (DOT).
Stay alert and safeguard your information.